Privacy & contact.

Information you submit

We store your name, email, company, service territory, service category, question, responses and any report or order associated with the request. For a paid report, we also record the delivery address you confirm, the applicable tax jurisdiction and amount, and your confirmation. We use this information to assess fit, reply, prepare agreed work, calculate tax, keep order records and handle delivery or order issues. Submitting a request does not sign you up for a marketing list. If you separately select the optional briefing checkbox, we store that choice and may send Firstsite opening briefings. You can withdraw it at any time by replying “unsubscribe” or emailing alex@firstsitealerts.com.

Do not include passwords, card details, identity documents or sensitive personal information in a request. Stripe handles payment details on its own checkout pages when a payment offer is available. We send Stripe your order email, report reference, confirmed delivery location and tax amount to process that checkout.

Your private request link

The private link gives access to your conversation and any purchased report. Keep it secure and do not share it publicly. Access expires after 180 days. Keep a downloaded copy of any report you purchase. We do not currently offer email notifications or automatic link recovery.

How information is handled

The request desk is hosted on Vercel. Request data is stored in a dedicated Firstsite database on Turso in US East (Virginia). The research team and authorized AI assistants may process your request to prepare a response or report. Hosting providers may process access logs. We use short-lived counters to limit abuse; these contain hashed rate-limit identifiers rather than a contact list.

Sample filtering stays in your browser. We record campaign source labels when provided in a request link; the site has no advertising pixel or third-party analytics. During checkout, your browser temporarily stores the private access code in session storage to return you to the report. It is not sent to Stripe. We do not sell the contact information you submit through the request form.

Corrections, deletion and support

Ask on your private request page to correct your information, request deletion or discuss a report issue. If you lose the link, submit a new request through the request form with the original company and email. We may need to verify ownership before releasing or changing existing information. Information may be retained when needed for an order, dispute, accounting or legal obligations.

For support, email alex@firstsitealerts.com. Mailing address: 191-18 120th Rd, St Albans, NY 11412. This site does not provide instant live chat or telephone support. Replies appear on your private request page.